🚀 0 of 5 founder spots claimed — lock in $19/mo for life
We handle USPS claims, buyer disputes, bad reviews, and refund decisions. So you stop losing sleep over Etsy nonsense.
$0 today, 7 days free, then $19-29/mo. Cancel anytime in one click — no charge if you cancel before day 8. (A VA charges $20-50/hour and works business hours. We're $7/day and never sleep.)
Not founder? Start 7-day free trial at $29/mo
7-day free trial · cancel anytime · no charge until day 8
Subject: Order #1837 not delivered
From: Jenny K.
"I never got my order. The tracking says delivered May 18 but it never arrived. I want a full refund or I'm leaving a 1 star review and filing a chargeback. This is ridiculous, I paid $47 for this."
Tracking: 9400111…
Order date: May 12 · Delivered scan: May 18
Hi Jenny, I'm so sorry about the missing package. I've checked the tracking and USPS has it scanned as delivered May 18 to your address, but porch-piracy and mis-scans do happen.
Here's what I'm doing right now:
I'll have an update for you by Wednesday. Apologies again, this kind of thing is frustrating and I want to make it right.
Plus we file the actual USPS missing mail claim on your behalf. You don't open the USPS portal once.
Lost. Damaged. Marked-delivered-but-not. You forward the tracking, the buyer's message, photos if you have them. We file the claim end-to-end and chase USPS for payout.
1-star for "item not received" but it WAS delivered? Forward the review. We draft a calm, professional public response that wins the argument without burning the bridge.
Buyer is demanding. Was it your fault? Should you refund? We read the thread and tell you exactly what to say + whether to escalate to an Etsy case.
Etsy opened a case against you. The 60-second response box does not cut it. We write the case message that wins, with citations to Etsy's own policies.
Random surcharges months later? We dispute them with USPS, with the right evidence template.
Customs holds, "buyer says it never arrived" from Dubai, GSP mess. We've seen it all. Tell us the shop URL + country + situation.
help@handmaderank.com — paste the buyer message, tracking number, screenshots, whatever you haveHonest answer: we use AI to draft, then a human reviews every response before it goes back to you. ChatGPT alone gets the tone wrong on emotional buyer disputes and doesn't know Etsy-specific policy citations. We do.
Most issues come back in 2-6 hours during business hours (9 am to 9 pm PT). USPS claim filings can take longer because the USPS portal is its own special hell. Hard SLA: 24 hours.
Subscription is unlimited within reason (we'd flag if you sent us 50/day). Most active sellers send 2-8 per month.
That's a self-serve AI tool you use yourself. This is a done-for-you service we do for you. Pro tip: subscribers get 50% off HandmadeRank Pro too.
Yes, one click in your Stripe billing portal. Your first 7 days are free — if you cancel before day 8, you're not charged a cent. After that: cancel anytime, no questions, plus a 14-day refund window on the most recent charge.